Who is Sunydeal ? Who are We ?

SUNYDEAL.COM is a pioneer online retailer on consumer electronics, clothing, footwear, luggage and household products. We are dedicated to provide customers with the unforgettable and must return shopping experience.
All items shipped from our warehouse located in California.

SUNYDEAL.COM only accepts Amazon online and email orders.
Search Tips: Go to search page by selecting category. Search product in need.

Our Mainly Amazon Store:

Contact Us via amazon message, thank you for your attention!

Our Fans Club&Promotion News:

Contact
What information do I need to provide SUNYDEAL.COM when I email?
• Sales Order Number (if purchased already)
• RMA number
• SUNYDEAL.COM ID 
• Item #(s) or item title(s) of each item in question
Does SUNYDEAL.COM offer any technical support or advice?
SUNYDEAL.COM offers customers technical assistance. Please contact our customer service for accurate answers to your technical questions and for insight on how different products interact together.
Does SUNYDEAL.COM have a walk-in store or will call facility where I can physically pick-up my merchandise?
We do not have a store or will call facility. All orders are placed online and shipped. We do not offer pick up service at the moment as well.

Credit
How do refunds/credits work? How is a refund/credit applied? Does SUNYDEAL.COM offer in-store credit?
The credit applied is always charged back to your Paypal account. We do not offer in-store credit.

Ordering
Does SUNYDEAL.COM accept phone or fax?
All ordering, price quotes, stock status, and shipping quotes are provided online and email-- no exceptions. We do not accept phone, or fax orders. All pricing quotes on products and shipping are available on the website and email only.
I didn´t see an order confirmation page. Was my order submitted successfully?
If you didn´t see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission.
Please wait for a while and check “My Order’. If you still cannot find your order, please contact our Customer Service Department by the following Email Address to make sure your order was received:
sunydealcs@gmail.com
I think I may have inadvertently placed a duplicate order. What should I do now?
Contact customer service by Email (sunydealcs@gmail.com). We will void the order for you as long as it has not yet been shipped. If duplicate orders have been shipped, you should follow our instruction to return the item to us. We are not responsible for the returning shipping fee.
After I submit an order with SUNYDEAL.COM, how will I be advised of the order´s progress?
You may check our online order status page for live updates. Tracking number will be updated within 1-2 business day once item sent.
How can I check my SUNYDEAL.COM order status online?
Go to “My Order” page.
Can I add, change or remove items from my order after it has been submitted?
No. Once an order is submitted it can only be amended or edited by emailing to customer service.
How long does it generally take to process an order?
It takes 1 business days for us to process an order (prior to shipping it). Your estimated time of arrival will be determined by your location and shipping method you choose. 


May I combine two separate orders to save on shipping costs?
You may saving shipping costs by checking out all items together in your shipping cart.
Can I reactivate an order that has been voided/cancelled?
No, you´ll have to re-order online.
Is the SUNYDEAL.COM website secure? What security features are in place to safeguard my information?
Security is a top priority at SUNYDEAL.COM. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information, that information is encrypted and is protected with the best encryption software.
Access to all of our users´ information is restricted. SUNYDEAL.COM operates in a secured and locked facility. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
All SUNYDEAL.COM servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
I am experiencing trouble with my shopping cart. What can I do?
Shopping cart problems usually occur for one or more of the following reasons: 
1. Cookies are not enabled, or your browser is configured to block SUNYDEAL.COM and/or SUNYDEAL.COM cookies. 

NOTE: In some cases, the cookies on your computer may become corrupted. If you´ve verified that SUNYDEAL.COM and SUNYDEAL.COM cookies are being accepted and you´re still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again. 
2. The master clock on the computer is not set correctly. 
3. The computer you´re using is behind a firewall. 
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase. 
5. You are using a browser released prior to Internet Explorer 5.1. 
If all else fails, try closing all open programs and restart your computer, or try from a different computer.
I can´t view or login to the SELECT.US website. What can I do?
If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following: 
1. Enable Cookies. 
2. Enable Javascript. 
3. Clear existing cookies and cache. 
4. Make sure the date/time on your computer is correct for your time zone. 
5. Make sure you do not block our site or our image cache server (AKAMAI). 
6. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced) 

What should I do if an item is missing from my order?
First, verify that you´ve received a box for each tracking number associated with your order. If all boxes have been delivered but you´re still missing an item, email our customer service for help.
How do I use SUNYDEAL.COM´s shopping cart?
Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty" field first. If you need to shop for more items, click "continue shopping". After you´ve added all items you want to purchase to your shopping cart, click "Check Out".

Payment

What payment methods does SUNYDEAL.COM accept?
We only take Paypal payment as stated in SUNYDEAL.COM

Does SUNYDEAL.COM charge sales tax?
SUNYDEAL.COM charges sales tax for any order shipping to California.
For further information concerning California sales tax, please refer to www.boe.ca.gov. 

We must receive your payment within 15 days of the day you placed your order, or your order will be cancelled.

How do I identify Phishing or Spoofed E-mails?
How do I identify Phishing or Spoofed E-mails? Know what SUNYDEAL.COM won´t ask for
SUNYDEAL.COM will never ask you for the following information in an e-mail communication:
* Your social security number or tax identification number
* Your credit card number, PIN number, or credit card security code (including "updates" to any of the above)
* Your mother´s maiden name
* Your SUNYDEAL.COM password

Occasionally if you place an order with incorrect information, you may recieve an email from SUNYDEAL.COM giving you the opportunity to correct your shipping/billing information. Please be advised that we only send email by “sunydealcs@gmail.com”

Products

What is the return policy for products?
In what case we will offer refund varies from different situations. Please contact our Customer Service for details when necessary.

The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?
SUNYDEAL.COM does not offer any price guarantee, because industry prices change too often and too fast. If your order has not shipped, you can cancel the order online and re-order to take advantage of the new prices. All prices are as posted at the time of purchase.

How can I obtain a price, stock or shipping quote from SUNYDEAL.COM?
Our website uses Live Data Inventory. All products, pricing and availability are updated each time you refresh your web page. We do not take orders for what we do not have. All ordering, price quotes, stock status and shipping quotes must be obtained online.

Shipping

How do I get my tracking number?
You can check your order status online to find out your tracking number.

What should I do if an item is missing from my order?
First, verify that you´ve received a box for each tracking number associated with your order. If all boxes have been delivered but you´re still missing an item, email our customer service for help.

May I combine two separate orders to save on shipping costs?
We do not combine orders for you on the website. However, if you email to us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

Does SUNYDEAL.COM deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, SUNYDEAL.COM cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead time.

Does SUNYDEAL.COM deliver to P.O. Boxes?
SUNYDEAL.COM does not ship to standard P.O. Boxes. However, SUNYDEAL.COM can ship to residential P.O. Boxes in rural areas.

Why was my order sent in multiple packages when it all could have fit in one box?
SUNYDEAL.COM may decide to package your items separately due to weight or size concerns.


Does SUNYDEAL.COM ship internationally?
We ship to US and CANADA only at the moment.

How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 3 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.